Terms of Service

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the Pool Service Log website and service operated by SatisApps LLC ("Company", "we", "us", or "our").

1. Acceptance of Terms

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service. Your continued use of the Service following any modifications to these Terms constitutes acceptance of those changes.

2. Description of Service

Pool Service Log is a software-as-a-service (SaaS) platform for pool service companies in the United States. The Service includes, among other features: customer and route management; visit scheduling and completion; checklists and chemical readings; photo capture and proof-of-service pages; work orders and quotes; invoicing and recurring service agreements with electronic signatures; customer portal access; SMS and email notifications; route mapping and optimization; team management; reporting and data export; and companion mobile applications. Features may change, be added, or be discontinued at any time without notice. The Service is provided "as is" and "as available" without warranties of any kind.

3. User Accounts

When you create an account, you must provide accurate, complete, and current information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. Subscription and Payment

Access to certain features requires a paid subscription after any applicable free trial. Subscriptions are billed on a recurring monthly or annual basis through our payment processor, Dodo Payments ("Dodo"). By subscribing, you authorize us and Dodo to charge your payment method on a recurring basis until you cancel. Payment card and billing details are collected and processed by Dodo under Dodo's terms and privacy policy; we do not store full payment card numbers on our servers.

We may offer a free trial (currently 14 days). Unless you cancel before the trial ends, your trial may convert to a paid subscription and your payment method may be charged at the then-current rate. Trial length, eligibility, and pricing are subject to change.

You may cancel your subscription at any time through the billing settings in the Service. Cancellation takes effect at the end of your current billing period unless otherwise stated at checkout. After cancellation, you may retain access until the end of the paid period, after which premium features will be disabled.

All fees are non-refundable except as expressly stated in these Terms or as required by applicable law. We reserve the right to change our pricing at any time with at least 30 days' notice before the change applies to your next billing cycle.

Referral program. We may offer promotional referral codes that provide discounts to new subscribers and rewards to referring account holders. Referral benefits are subject to program rules displayed in the Service (including limits on the number of rewards per year), may be modified or discontinued at any time, and have no cash value. Abuse of the referral program (including self-referral, fake accounts, or fraudulent signups) may result in forfeiture of rewards and account termination.

5. User Content and Data

You retain all rights to the content and data you upload or create through the Service ("User Content"), including information about your employees, contractors, and End Customers. By using the Service, you grant us a limited, worldwide, non-exclusive license to host, store, process, transmit, display, and back up your User Content solely to provide, maintain, secure, and improve the Service and as otherwise described in our Privacy Policy.

You are the controller of End Customer personal data that you upload or generate through the Service (names, addresses, phone numbers, service history, photos, invoices, and similar information). We act as a service provider/processor on your behalf for that data. You are solely responsible for: (a) having a lawful basis to collect and use End Customer data; (b) providing any required privacy notices to End Customers; (c) honoring End Customer requests regarding their data; and (d) ensuring your use of the Service complies with applicable privacy, telecommunications, and consumer protection laws.

You are solely responsible for the accuracy, legality, and appropriateness of your User Content. You represent that you have all rights necessary to upload User Content and to grant the license above.

The Service may generate secure links (for example, proof-of-service pages, invoices, quotes, and agreements) that can be accessed by anyone with the link. You are responsible for how you distribute those links and for what information they expose to End Customers or third parties.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Upload content that infringes on intellectual property rights of others
• Attempt to gain unauthorized access to the Service or related systems
• Interfere with or disrupt the integrity or performance of the Service
• Transmit viruses, malware, or other malicious code
• Use the Service to send unsolicited communications or spam
• Resell or redistribute the Service without our written consent

7. Third-Party Services

The Service relies on and may integrate with third-party services, including without limitation: Supabase (database, authentication, and file storage); Vercel (hosting); Dodo Payments (subscription billing); Resend (email delivery); Twilio (SMS delivery); PostHog (product analytics); Sentry (error monitoring); Google Maps Platform (maps, geocoding, and routing); and Expo (mobile push notification delivery). The Service may also contain links to third-party websites or payment services you configure (such as Venmo, PayPal, Square, or Stripe Payment Links).

We are not responsible for the availability, content, policies, practices, or failures of any third-party services. Your use of such services is subject to their respective terms and privacy policies. Map data, route suggestions, geocoding results, and delivery of SMS or email messages depend on third-party systems we do not control.

8. Customer Billing & Invoicing

The Service provides tools that allow you (the "Account Holder") to create, schedule, and send invoices and recurring billing agreements to your own customers ("End Customers"). These tools are provided for your convenience. You, the Account Holder, are solely responsible for:

• The accuracy of every invoice amount, tax rate, due date, late fee, billing frequency, and line-item description
• Determining whether your billing practices comply with applicable federal, state, and local laws (including consumer protection, tax, and debt-collection laws)
• The legality and enforceability of any service agreement, contract term, or recurring-billing arrangement you create using the Service
• Obtaining your End Customers' informed consent to recurring charges and electronic communications, where required by law
• Resolving any billing dispute, refund request, or chargeback between you and your End Customers
• Maintaining accurate records of invoices for tax, accounting, and audit purposes

The Service may automatically generate invoices based on configuration you provide (such as recurring service agreements). While we use commercially reasonable efforts to ensure these automated processes run correctly, we do not guarantee error-free, uninterrupted, or timely generation, delivery, or calculation of invoices. You acknowledge that automated billing carries inherent risks (including missed cycles, duplicate sends, calculation errors, and delivery failures) and you agree to review your billing activity regularly and reconcile any discrepancies promptly.

Default or example text shown in invoice templates (including any sample late-fee language, payment terms, or notes) is illustrative only and is not legal or financial advice. You are responsible for customizing all invoice content to accurately reflect your own policies and any agreement you have with your End Customer.

9. Payment Processing Disclaimer

Pool Service Log is not a payment processor and does not process, collect, hold, or remit payments between you and your End Customers. The Service does not accept credit card numbers, bank account information, or other payment credentials from End Customers.

If you configure a third-party payment link (such as Venmo, PayPal, Square, Stripe Payment Links, Zelle, Cash App, or any other external payment service), that link is displayed on invoice communications as a convenience for your End Customers. All payments made through that link are governed exclusively by the terms and policies of the third-party provider you have chosen. We are not a party to any transaction between you and your End Customer, and we have no liability for any payment, dispute, chargeback, fraud, refund, or failure of any third-party payment service.

You represent and warrant that any payment link you configure is legally yours to use, accurately directs payment to you, and complies with the terms of the underlying payment provider.

10. Electronic Signatures & Service Agreements

The Service includes electronic-signature functionality that allows you to send service agreements to End Customers for review and signature, in a manner intended to comply with the U.S. ESIGN Act and the Uniform Electronic Transactions Act (UETA). We capture consent records, IP addresses, timestamps, and document hashes to support the legal validity of signatures collected through the Service.

However, you are solely responsible for: (a) the content, completeness, and enforceability of any agreement you send; (b) ensuring that electronic signatures are legally permitted for your transaction in your jurisdiction; (c) presenting any required disclosures or consents to your End Customer; and (d) retaining executed copies for your own records. We make no representation or warranty that any specific agreement collected through the Service will be enforceable in any specific court or jurisdiction.

11. Service Availability & Bug-Fix Policy

We make commercially reasonable efforts to keep the Service available and to fix defects that materially affect its operation. However, the Service is provided without any service-level commitment, uptime guarantee, or response-time SLA unless you and we have signed a separate written agreement that expressly states otherwise.

If you discover a defect, error, or unexpected behavior in the Service, your sole and exclusive remedy is to report it to support@poolservicelog.com and to allow us a reasonable opportunity to investigate and address it. We do not guarantee that any reported defect will be fixed within any particular time frame, or fixed at all.

Without limiting Section 13 (Limitation of Liability), we are not liable for: (a) revenue, fees, or amounts you fail to collect from your End Customers as a result of any defect, downtime, missed cycle, or delivery failure in the Service; (b) any consequence of an automated process running, failing to run, running late, or running more than once; or (c) any claim by an End Customer arising out of an invoice, agreement, communication, or charge generated through the Service.

Scheduled maintenance, third-party outages (including outages of our hosting, database, email, SMS, maps, or analytics providers), and force majeure events do not constitute breaches of these Terms. Route distances, drive times, map displays, and optimization suggestions are estimates only and may be inaccurate; you are responsible for verifying routes and schedules before relying on them in the field.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SATISAPPS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE
• ANY CONTENT OBTAINED FROM THE SERVICE
• UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT
• ANY LOSS OF DATA, BUSINESS INTERRUPTION, OR SYSTEM FAILURES

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).

14. Indemnification

You agree to indemnify, defend, and hold harmless SatisApps LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms or any rights of another party; (d) any invoice, service agreement, recurring billing arrangement, or communication you generate or send through the Service; (e) any dispute between you and an End Customer; (f) any payment processed through a third-party payment service you have configured; (g) any claim that the content of your invoices or agreements is inaccurate, misleading, unlawful, or violates any contract with an End Customer; (h) your SMS, email, or push notifications to End Customers, including TCPA or CAN-SPAM violations; (i) your failure to provide required privacy notices or honor data subject requests for End Customer data; and (j) your use of maps, routing, or location features in connection with your business operations.

15. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms, abuse the referral program, send unlawful communications, or create risk to the Service or other users. Upon termination, your right to use the Service will immediately cease.

You may cancel your subscription or delete your account at any time through the Service settings. Account deletion is permanent and removes your company data from active systems as described in Section 16 and our Privacy Policy.

We may also delete accounts that have no active or trialing subscription and have been inactive (no administrator sign-in) for an extended period, as described in Section 16. We are not liable for any loss of data resulting from termination, cancellation, or automated deletion.

16. Data Retention and Deletion

While your account is active, we retain your User Content to provide the Service. You may export certain data (visits, customers, invoices, work orders, and chemical readings) in CSV format from the billing/export area of the Service before deleting your account.

Manual deletion. Company administrators may permanently delete the account through Settings. Deletion removes company data, stored files (including visit photos, agreement signatures, and logos), and associated login credentials for staff and customer portal users, subject to limited backup retention described in our Privacy Policy.

Automated deletion of inactive accounts. If your subscription is cancelled or incomplete and your billing period has ended, and no company administrator signs in for approximately 75 days, we may email a warning that your account is scheduled for deletion. If no administrator signs in for approximately 90 days under those conditions, we may permanently delete your account and associated data without further notice. Signing in before the deletion date will keep your account.

We may retain limited information after deletion where required by law (for example, billing records, fraud prevention, or legal claims) or in encrypted backups for up to 90 days during normal backup rotation. You may also request deletion by contacting support@poolservicelog.com, subject to our legal retention obligations.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

18. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United States Virgin Islands, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.

19. Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration.

20. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SatisApps LLC regarding the Service and supersede all prior agreements and understandings, whether written or oral.

22. SMS Terms & Conditions

Messages to account holders. If you provide your mobile number for your own Pool Service Log account, you may receive automated transactional messages from us (for example, account or service notifications). Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. You can opt out at any time by texting STOP or contacting support. Text HELP for help.

Messages you send to End Customers. The Service allows you to send SMS notifications to your End Customers on your behalf (for example, visit completion notices or broadcasts). You are solely responsible for obtaining any required consent from End Customers, complying with the Telephone Consumer Protection Act (TCPA), state telemarketing laws, carrier rules, and Twilio's acceptable use policies before sending SMS messages. You represent that you have authority to upload End Customer phone numbers and to enable SMS for each recipient. We transmit messages as your service provider only and are not responsible for your compliance failures, opt-out handling errors, or message content.

Your mobile information and End Customer mobile information will not be sold or shared with third parties or affiliates for their marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to deliver messages through our SMS provider. View our Privacy Policy for more information.

23. Contact Information

For questions about these Terms, please contact us at:

SatisApps LLC
Email: support@poolservicelog.com