Privacy Policy - Pool Service Log

SatisApps LLC ("Company", "we", "us", or "our") operates Pool Service Log. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide, including:

Account Information: Name, email address, password, company name
Payment Information: Billing address, payment method details (processed securely by PayPal)
Service Data: Customer information you enter, service visit records, photos, notes, checklists
Communications: Support requests, feedback, and correspondence with us

1.2 Information Collected Automatically

When you access our Service, we automatically collect:

Device Information: Device type, operating system, browser type, unique device identifiers
Usage Data: Pages visited, features used, time spent, click patterns
Location Data: GPS coordinates (only when you use location features with your consent)
Log Data: IP address, access times, referring URLs, error logs

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze Service usage. You can control cookie settings through your browser, but disabling cookies may affect Service functionality.

2. How We Use Your Information

We use collected information to:

Provide, maintain, and improve the Service
Process transactions and send related information
Send service notifications to your customers on your behalf
Respond to your comments, questions, and support requests
Send administrative information (updates, security alerts, policy changes)
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues, fraud, or abuse
Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

Supabase: Database hosting and authentication
PayPal: Payment processing
Twilio: SMS notifications (when enabled)
Resend: Email delivery
Vercel: Web hosting

3.2 Customer Notifications

When you use our Service to notify your customers of completed services, we transmit necessary information (customer contact details, service summary) to our communication providers (Twilio for SMS, Resend for email) solely for the purpose of delivering those notifications on your behalf.

3.3 Legal Requirements

We may disclose information if required to do so by law or in response to valid requests by public authorities (court orders, subpoenas, law enforcement requests).

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4. Data Security

We implement reasonable security measures to protect your information, including:

Encryption of data in transit (TLS/SSL) and at rest
Secure authentication with password hashing
Access controls and authentication requirements
Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may also retain information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Upon account deletion, we will delete or anonymize your information within 90 days, except where retention is required by law.

6. Your Rights and Choices

Depending on your location, you may have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Restriction: Request restriction of processing in certain circumstances
Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at support@poolservicelog.com. We will respond to requests within 30 days.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including:

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information held by businesses
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising CCPA rights

We do not sell personal information. To exercise your CCPA rights, contact us at support@poolservicelog.com.

8. International Data Transfers

Our Service is hosted in the United States. If you access the Service from outside the United States, be aware that your information may be transferred to, stored, and processed in the United States where data protection laws may differ from those in your jurisdiction. By using the Service, you consent to such transfers.

9. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly. If you believe we may have collected information from a child, please contact us.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

SatisApps LLC
Email: support@poolservicelog.com